CANCELLATIONS & OTHER FEE
Any reservation which is reserved online or by call CANNOT be considered FINAL or CONFIRMED until it is approved by one of our representatives along with the price. An email notification of the finalized confirmation will be sent to the email address you provided along with the price once the reservation is confirmed. Cancellations:
*ALL RESERVATION CANCELLATIONS HAVE A CANCELLATION PENALTY IF BEING CANCELLED AFTER THE RESERVATION IS MADE AND FINALIZED BY OUR DISPATCH OFFICE.
* If any reservation for (Sedan/SUV) is being canceled 24 hours prior to the pickup time. There will be a 0% cancellation charge.
* If any reservation for (Sprinter Vans / Limo / Busses) is being canceled 72 hours prior to the pickup time. There will be a 50% cancellation charge. All cancellations within 72 Hrs for (Sprinter Vans / Limo / Busses) will have A FULL CANCELLATION CHARGE.
* If any reservation is canceled within 24 Hrs of the pickup time FULL FARE WILL BE CHARGED WITH NO EXCEPTIONS.
The passenger must notify our dispatch office 5 hours prior to pick-up time of any flight changes or Full cancellation will be charged for the scheduled ride.
The passenger will be responsible for collecting all luggage + items when dropped at the destination from the vehicle. Lost baggage + items by airlines will be the passenger's responsibility and waiting time will be charged for waiting at the airport after the grace period has passed.
International & Domestic Flights Grace Time:
There is a 45 Mins Grace period on Domestic flights from the time the flight actually lands at the Airport. The waiting time will be charged after 45 mins at $1.00/Min.
There is a 1 Hr 10 Min grace period on International flights. After that, the waiting time will be charged at $1.00/Min.
Drivers will be kept at customs for an hour and 15 Mins for international flights and one hour for Domestic Flights. If no contact is made, the driver will be released and full charge will be charged. If the passenger contacts our dispatch office/driver and requests the driver to wait, the driver will wait and the wait time will be charged at $1.00/Min. Non-Airport
There is a 10-min grace period on Non- Airport Pickups. After the grace period a waiting time charge will be charged at $1.00/Min.
CRUISE SHIP AND PIER PICKUPS
It is the client's responsibility to contact the dispatch office at 347-804-4443 or the scheduled driver when disembarked from the ship with a pickup location. The client will be billed full fare if the client fails to contact the driver or the dispatch office in case of a NO SHOW. The driver will remain on location for 30 min after the scheduled pick-up Time. If no contact is made the driver will be released and Full fare will be charged. There is a 15 Min Grace period for cruise terminal pickups and 10 Min grace period for Pier Pickups or the wait time will be charged at $1.00/min. There is no last-minute change allowed to the pickup time scheduled (Wait time will be charged after the grace period has passed) Passengers must notify the office 12 HRS prior to the scheduled pick-up time of any pick-up time changes or the wait time will be charged.
A1 luxury will not be responsible for clients missing their flights due to Gridlock Traffic. The NYC Department of Transportation will determine these travel days. Every year during the holiday season New York City suffers what is known as gridlock. It means traffic is so heavy the crossroads get jammed with traffic to the point where no one can move in any direction. To help alleviate the problem, at least somewhat, the city projects what days will be the worst traffic days in the city. Please make travel plans accordingly.
Clean UP Fee
If any drink spills in the car, the passenger vomits in the car, car window, or on the door (s). The penalty in the amount of $100$ will be charged to get the car detailed. If there is any Interior/Exterior damage (s) caused to the vehicle by the passenger. There will be a penalty charge applied to the passenger or the billing contact.
A1 Lux Policy
Black car chauffeur Service can ONLY have SERVICE ANIMALS with valid Tag (s) traveling in our vehicles. Please inform the booking agent when making a reservation that you are traveling with a pet (Dog/Cat). The pets must be in a Pet carrier while they are riding in our vehicle (s)